O papel da inteligência artificial no desenvolvimento profissional de pessoas com deficiência (PCDs) no ambiente corporativo

Abstract

The inclusion of people with disabilities (PWDs) in the labor market is a central challenge for organizations seeking more diverse and equitable environments. However, the effectiveness of this inclusion is often limited, resulting in "symbolic inclusion" where hiring, often guided by quota laws, is not accompanied by real development opportunities, perpetuating the allocation of these professionals to low-complexity roles. In this context, Artificial Intelligence (AI) emerges as a tool with vast potential to overcome accessibility barriers, reduce biases, and personalize career paths. This paper's central objective was to investigate the impact of AI on the professional development of PWDs in the corporate environment. The research employed a qualitative approach, based on a literature review, semi-structured interviews with diversity specialists, and an online questionnaire administered to employees with disabilities. The case study analyzed and compared the inclusion practices of the companies Itaú and Mercedes-Benz. The results revealed a paradox: while there is a high sense of belonging within teams, critical structural barriers persist, such as inconsistent leadership support, a widespread perception of ableism (reported by 60% at Itaú and 100% at Mercedes-Benz), and, most critically, a lack of equitable access to training. It is concluded that AI, despite its potential, is not yet being used effectively for the career advancement of these professionals, as its impact is neutralized by cultural barriers. The technology's effectiveness depends on human factors, requiring investment in leadership training and the active involvement of PWDs themselves in designing the solutions