Experiências de profissionais de saúde na assistência a refugiados e migrantes em Sorocaba/SP: uma abordagem qualitativa

Abstract

Refugees flee persecution and human rights violations, while migrants seek better living conditions. Both face vulnerabilities, living in precarious housing and with limited access to healthcare. In this context, it is essential for professionals to develop cultural competence in order to provide care that is sensitive to ethnic, social, and religious diversity, which highlights the importance of understanding their experiences in this context of care. Objectives: To investigate the experiences of healthcare professionals working in a hospital and a family health unit in the municipality of Sorocaba/SP regarding the assistance provided to migrants and refugees. Methodology: A descriptive-exploratory study with a qualitative approach, conducted with 20 healthcare professionals from Hospital Santa Lucinda and USF Cajuru do Sul. Data were collected through recorded oral interviews using a Data Collection Instrument. The data were analyzed using thematic content analysis, and participants were characterized through a sociodemographic table. Results/Discussion: The professionals’ experiences are marked by communication and cultural barriers, generating a feeling of unpreparedness. Although they consider the care provided satisfactory, they point out several limitations. The use of translators and the development of cultural competencies are seen as essential strategies. The reception of refugees and migrants, although positive, remains hindered by weak public policies and social barriers. Conclusion: The care provided to refugees and migrants is characterized by empathy and dedication but limited by communication barriers, cultural differences, and institutional weaknesses. Although professionals acknowledge progress and positive outcomes, they emphasize the need for better preparation and more effective public policies to ensure truly inclusive and humanized care